Technical Support Specialist

Job Description For Curriculum Associates Careers 2026

• Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media.
• Communicate and listen to the needs of customers to help them find solutions for their product and technological challenges. Provide guidance/training to customers in the use of all Curriculum Associates’ online products.
• Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity. Becoming proficient in all Curriculum Associates’ online products.
• Escalating technical and/or application issues when necessary.
• Creating and updating procedures and technical documents in i-Knowledge base.
• Communicate with Partner Success Managers, Provisioning Data Services, Professional Learning team and Educational Consultants to solve customer issues.
• Demonstrate an empathetic, patient, and receptive attitude with customers experiencing product and technical support needs.

Curriculum Associates Careers 2026 Details

Company Name	Curriculum Associates
Job Role	Technical Support Specialist
Job Type	Full Time
Job Location	Bangalore
Education	BE/ B.Tech
Career Level	0 – 1 Years
Salary	Not Mentioned
Company Website	www.curriculumassociates.com

Required Job Skills and abilities:

• Knowledge in internet applications including various web browsers.
• Excellent communication (oral and written), interpersonal, organizational and presentation skills. Thrive in a fast-paced environment and can multi-task

Required Education and Experience:

• One or more years of experience in customer service.
• Combination of education and experience that proves competency in the requirements of the job.

Preferred Qualifications:

• Experience with Salesforce.com.
• Experience with educational software.
• Basic knowledge of networks, browsers, and operating systems